Frequently Asked Questions

It is a road registered vehicle like a 50cc scooter/vespa/moped but electric. Road registered means it has a number plate so you’re driving on the road with other traffic. This option is for customers with experience driving a moped (drivers licence) or someone who has a motorbike licence.  If you are a capable driver of the UBCO 2×2 then this is a great way to see Magnetic Island.

Its exactly like riding a bicycle except when you pedal you can add as much assistance from the motor as required. This means you can get some help up those Maggie hills. There is no throttle you use the peddals and the + – to get more or less help. You still have to peddal to get moving. Have a look at our bike page for more info

We recognise that accessibility means different things to different people and can include many types.  Our hire vehicles are designed for riders who can independently control a standard bicycle or electric moped.  For safety reasons, riders need to be licenced and able to operate safely so that you can have a fun and relaced day.  Ask yourself the following questions if you are still unsure

Our pedal assist bicycles are best suited to people who are already comfortable and confident riding a bicycle.

Pedal Assist Bicycle

• Have I had recent cycling experience?
• Will I feel comfortable riding on the road when there is no footpath available
• Am I feeling fit and healthy enough to ride up hills (This is a pedal assist but you still need to pedal)

Electric Moped

• Do I have motorbike or moped experience?
• Have I used a throttle before (if only on an e-bike then the answer is NO)
• Am I strong and tall enough to handle the moped especially around corners and on hills
• Will I be comfortable riding at 50km/h with other traffic
• If you are thinking I will just go slow this is not a safe option when riding on the road with other traffic
• If you have only ridden pillion then this option is not for you
• If you have only ridden an e-bike or bike this is not a good option

We want you to have a great day on Maggie.

If you are hiring a moped, QLD law allows you to drive single seat with a driver’s license BUT
This does not mean that having a driver’s license automatically means you have the ability to ride safely.  If considering hiring the moped option you must check, think and be confident that you have previous moped experience or a motorbike experience.

For the pedal assist bicycle hire you must know how to ride a bike, have good balance, be able to ride confidently.  Have you ridden a bike recently as an adult?

Our booking system allows you to book for your group.  You will need to enter details for all riders.
DO NOT ASSUME that all of your friends and family have experience and can ride safely
In Aussie terms “she’ll be right” is not going to be alright, please ensure that all riders are competent and confident before booking

Walking Here

If arriving by ferry, Magnetic Island Roaming is a short walk from the Nelly Bay Ferry Terminal.

Parking

There is no parking directly in front of our business, as this area is a designated No Stopping Zone. Parking is available across the road.

Access to Our Location

Access to our business involves an uphill incline and is not completely smooth or level. Guests who have difficulty walking on uneven or sloped surfaces may find access challenging.  If you prefer not to access the premises, there is a café conveniently located next door where friends or family can relax while a rider collects their bike.

Public Facilities

A public toilet is available across the road from our location.

Bicycle Hire

For safety reasons, riders must be able to independently and safely operate their chosen bicycle. Our pedal-assist electric bicycles reduce the physical effort required when cycling but please note you are still pedaling and require a good level of fitness.  There is no throttle on a pedal assist bicycle.  We encourage guests with questions about access or individual requirements to contact us before booking so we can provide clear information about the suitability of our experience.

Bookings can be made online through our booking system.  The online booking process allows customers to review the available products, requirements and important safety information before making a booking.

No the UBCO bikes are registered as single seater.  This means it is illegal to have someone on the back

We have baby seats for babies old enough to sit and hold themselves upright with riders who are experienced riding with baby seats.  Rear padded rear seats for older kids under age 10 and <35kg are great fun.  There are pegs for the child to put their feet and they will hold onto the adult riding the bike.

21+ and MUST have motorbike or moped experience.  Please do not  book in if you have very little or no experience

Must have an unrestricted driver’s license which you have on you in person (this is the same as hiring a car or campervan)

Under Queensland law riders must hold at least a learners drivers licence
We allow riders 18+ with at least a learners drivers licence
We allow riders 16+ to ride with a licenced adult-they cannot ride on their own

Teenagers who are accompanied on the ride at all times with their adult riders are allowed by Queensland law to ride without a licence.  Please do not let your teenagers ride off independently it is now against QLD bike laws

16+ Age is the minimum age for riding the pedal assist bicycles.  Under QLD law 16- and 17-year-olds can ride with an adult rider (at all times) without requiring a learners drivers licence.  Unfortunately we do not hire to kids between 11 and 15.

Kids that are under 35kg and can sit on the back seat and hold the rider independently can go for free.  Please book through the with kids booking option and select the rear unrestrained seat.

Kids that are under 35kg and can sit on the back seat and hold the rider independently can go for free.  Please book through the with kids booking option and select the rear unrestrained seat.

Pick up is between 8am and 11:30am.  If you are coming from Townsville please catch no later than the 10:30 ferry.  We are not open after 11:30am for pickup and do not do half day hire.

Yes for the Pedal Assist Bicycles
No for the 50cc Scooter Moped

The only way to book is online through our website. This is the the most secure and efficient way. No paper and less time at pick up

Your credit card details are held as security.  For Apple and Google Pay a $120 hold is applied for the duration of your hire

If you need to cancel more than 24 hours before you can do this yourself using the information provided in your confirmation email.  Alternatively  let us know and we can action for you

If this is more than 24hours before the hire you can do this yourself using the information provided in your confirmation email

You can do this online.  For the Moped Scooter we strongly recommend that each person books and reads the detail and requirements.  YOU MUST HAVE EXPERIENCE to book this.

Yes when booking you can select to drop off at 8pm rather than 5pm

The weather in North Queensland is very hot and extremely humid over the summer months.  It can also rain heavily at times.  The West Point Road is often flooded and the roads are wet.  Magnetic Island Roaming prefers beautiful weather for our customers and so we will be closed during these hot months, taking a break or will be closed over periods of rain.

If you hire the UBCO Electric Scooter YES If you hire the RemiDemi e-Bike NO

If you hire the UBCO Moped and select the 8pm drop off then YES all other options is a NO

You cannot ride on any of the unsealed road, the pedal assist bicycles will get damaged

No Go past the gold club in Picnic Bay
– No go West Point Road
– No go Cockle Bay (If you want to see the SS Adelaide, lock up your bikes at the golf club in Picnic Bay and walk from there)

No Go past/down the old road from the Forts Walk car park
– No go Arthur Bay
– No go Florence Bay
– No go Radical Bay

You cannot use the Radical Bay Road which has been closed by the government to traffic

The Forts, snorkeling, Hawkings Lookout, Bremmer Point Rock Wallabies and if you want to experience a West Point Sunset choose the extended time hire on our electric moped/scooter option,